VIP ALL ACCESS TICKETS ARE NOW SOLD OUT! YOU CAN STILL BUY TICKETS TO INDIVIDUAL EVENTS BELOW:
Please note, that all events will be available on-demand for all ticket holders shortly after airing.
HOW TO ACCESS THE STREAMS:
If you're a ticket holder, you will receive an email around 8.00 am on the day of each event. Alternatively, please follow these instructions:
How can I access the stream?
On the day of the event, we will send you an email with instructions on how to access the stream via your desktop, tablet or mobile.
What do I need to access the stream?
Can I watch on my mobile / laptop?
Yes, all streams will be available to watch on any device. However, we recommend watching on a computer/laptop for the best experience.
Will I be able to watch on-demand?
Yes, as a ticket holder, you will be able to watch your selected session on-demand, shortly after the original event has happened.
Can I share the stream with a friend?
No, the link to the event is unique to you so your friend will need to purchase a ticket to gain access.
Where will my gift bag get delivered to?
As part of the registration process, we will ask you to fill in a delivery address. The delivery will need to be signed for on arrival, so please ensure to fill in your preferred delivery address.
When will I receive my gift bag?
We anticipate sending out all gift bags to attendees approx. seven days before the event. Please expect your gift bag to arrive approx. three to five days before the virtual event.
My gift bag hasn’t arrived, what now?
If your gift bag hasn’t arrived three days ahead of the event, you can get in touch with us at firstname.lastname@example.org and we will look into it.
Will I be able to track my gift bag?
No, you won’t be able to track the delivery of your gift bag.
Will someone need to sign for my gift bag?
Yes, for security purposes, the courier will require a signature upon delivery to your home.
I need to change my delivery address, how can I let you know?
Please get in touch with email@example.com and we will look into it. Please note, that it might affect the timely arrival of your gift bag.
Do I need a webcam to access the stream?
No, you won’t need a webcam to access the stream.
I don't live in the UK, can I buy a ticket?
Yes, if you’re tuning in from overseas, you can purchase a General Admission ticket (£15) to access the stream. Unfortunately, due to delivery restrictions, VIP tickets are only available to residents in the UK.
What is the refund policy?
Please note, that tickets are non-refundable and non-transferable.
I can’t find the answer to my question, how I contact the organiser with any questions?
Please email firstname.lastname@example.org and we will be able to help.
Please note we reserve the right to refuse tickets and/or entry to our events at our sole discretion. In such circumstances, your ticket cost will be refunded to you.